Returns & Exchanges
At Chips Liquor, we strive to ensure your premium spirits and snacks arrive in perfect condition. Due to the nature of our products and safety regulations, all sales are final except in cases of damage or incorrect fulfillment.
Inspect Your Delivery
Upon arrival, please check your package for any signs of breakage, leaks, or incorrect items before signing for the delivery.
Document Issues
If you receive a damaged or incorrect product, take clear photographs of the item and the shipping label within 48 hours of receipt.
Contact Support
Email our customer service team with your order number and the photos of the damage to initiate a replacement or refund request.
Resolution
Once your claim is verified, we will arrange for a replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing